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Chatbot Development

AI-powered chatbot — web, WhatsApp, Instagram. Smart 24/7 responses to customer questions.

Chatbot development; building smart assistants that respond to customers 24/7 on your website, WhatsApp, Instagram DM or custom app. Modern chatbots are no longer scripted FAQ; they have evolved into Claude/GPT/Gemini-based agents that draw from your company docs via RAG and can place orders, book appointments, issue invoices via tool use.

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Types of Chatbots

Website chatbot (livechat alternative), WhatsApp Business API bot, Instagram DM bot, Telegram bot, in-app assistant, voice chatbot.

AI-Based vs Rule-Based

Rule-based: FAQ-focused, predictable, cheap. AI-based: natural conversation, custom data via RAG, action via tool use. Hybrid approach in most projects.

WhatsApp Business API Integration

Bot setup via WhatsApp official BSPs (Meta, Twilio, 360dialog). Template messages, 24-hour customer-initiated window.

Tool Use and Taking Actions

Bot doesn't just answer; it places orders, books appointments, creates tickets, sends payment links. Integrated with function calling.

Use Cases

Website Customer Support Bot

Answers from company knowledge via RAG.

WhatsApp Order Bot

Order taking for restaurants, stores.

Booking Assistant

Appointments for doctors, hairdressers, clinics.

Lead Generation Bot

Directing visitors to form.

Knowledge Base Bot

Internal knowledge query for employees.

Technology Stack

Claude API OpenAI API Gemini WhatsApp Business API Twilio pgvector LangChain n8n Vapi (voice)

How We Work

  1. Scenario Definition — What bot should and shouldn't do.
  2. Knowledge Base — Documents, FAQ, product catalog.
  3. Prompt & Tool — System prompt, tool use definition.
  4. Channel Integration — WhatsApp/Web/Instagram.
  5. Eval & Improvement — Error rate, user feedback.
  6. Launch & Operation — Production, monitoring, fallback.

Pricing Approach

Simple web chatbot: $1.2K - $3K. WhatsApp + RAG: $3K - $10K. Action-taking agent: $10K+. Monthly API cost separate.

See full pricing & packages →

Frequently Asked Questions

$0.005-0.02 per message via BSP. $2-100/month at 1K-10K message scale. Free 24-hour window in customer-initiated conversations.

Yes. Automatic handover in complex/emotional situations; livechat (Intercom, Zendesk) integration.

Yes. Claude/GPT support 100+ languages. Same bot can respond in different languages with automatic language detection.

Hallucination minimized using RAG. "I don't know" trigger, escalation rules, feedback collection added.

Yes. We build voice bots that can take/make phone calls with Vapi, Retell, ElevenLabs.

Read the Pillar Guide

For an in-depth article on this topic with cost breakdowns, real examples and 2026 trends, see our pillar guide.

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Voice AI

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